A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
The approach to getting groups and permissions right looks quite different depending on whether you're starting from scratch or inheriting an account that's already in production. Both are very achievable — but they require different sequencing and different levels of caution. Path A: New account or greenfield deployment…
How Permissions Actually Work (and Why Additive Logic Matters) Before you configure a single permission, you need to understand how Central resolves them. This is one of the most misunderstood aspects of the platform. The Additive Permission Model A group member's effective permissions are the combination of their…
How you set up your Host Groups and User Groups on day one will either save you hundreds of hours — or haunt you for years. If you manage a handful of machines, you can probably get away with ad-hoc access assignments and a loose grouping strategy. But once you cross the 100-host threshold, everything changes. LogMeIn…
You can view the connection quality between your client computer that you're sitting in front of and the remote host that you're trying to access. It is only a source of information about potential connection issues and may give you an idea why your connection is slow or unstable, but it does not offer a solution. The…
Welcome to the LogMeIn Central Script Repository! What is it? A library of scripts to help you execute automated tasks and manage LogMeIn Pro² computers without having to access them manually. How does it work? Simply browse the .txt files below, save as a .BAT file and head to your LogMeIn Central console. Then, navigate…
I'm going crazy. I have to uninstall August 2026 Updates on remote machines due to printer issues. So i created a script. Called it kbremove.ps1. So I create a job. I upload kbremove.ps1. In the powershell script field I enter Copy-Item kbremove.ps1 to C:\tech. What command do I put in after the Copy-Item to execute the…
I'd like to cancel my upcoming Central renewal but by email, not phone which does not give me a written record. How can this be done? Thank you.
Note: These instructions can only be completed by the MAH (Master Account Holder). Users will not see this option. Once the key has been generated, it cannot be shown again. If lost or forgotten, the Master Account Holder must generate a new one to replace it Log into your account at LogMeIn.com using the Master Account…
Unable to connect to a machine with cached credentials. Get this error: Script Error An error has occured in the script on this page. Line: 0 Char: 0 Error: Script Error Code: 0 URL: https://secure.logmein.com/ws/host/AutoLogin/autologin_clientscriptsv2.aspx Updated LMI, rebooted computer, cleared saved passwords, tried…
Can we have an option that alerts us every time a user logs in remotely , the same way as when the Computer goes Online/Offline Alerts, have a Remote Alert , that when someone remotely connects to the computer , an email alert shall be sent that … computer is now connected remotely, and when they disconnect, another email…
What is the deal? Still no support for Windows ARM or Snapdragon processor systems. We get sporadic black screen when trying to use the central on snapdragon systems. We paid for a product that we were told works on Windows systems. That is no longer true. When will GoTo OFFICIALLY support ARM or Snapdragon processors?…
We are experiencing a critical issue across all our Central monitored devices caused by persistent accumulation of temporary folders in C:\Windows\Temp. Issue Details: * Folders follow the naming pattern "waapi-" followed by 10 random digits (e.g., waapi-1234567890) * Each folder contains a .sig file and hex-named…
Logmein using open SSL 3.0.18.0 seen as vulnerable by Forticlient. OpenSSL CVE-2025-15467 Out of Bounds Write Vulnerability Description: Issue summary: Parsing CMS AuthEnvelopedData message with maliciously crafted AEAD parameters can trigger a stack buffer overflow. Impact summary: A stack buffer overflow may lead to a…
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