The device group contained all devices, around 70. Since then I have tried to read support info, to get any lead into how to get the unattended PCs back. I have tried to delete endusers, wait, then out them back again. I should be able to send a new invitations email, but I am not given the opportunity to re-invite the…
Hi there! Sometimes, on a poor bandwidth connection, I am not able to submit a "double click" to remote Windows PCs. Instead, two single clicks arrive at the remote machine. While trying to enter a folder I end up renaming that folder. What to do?
Hi! v4 lets me choose to login using the saved credentials or not. In v5 theres no way to choose, right? https://help.gotoassist.com/remote-support/help/storing-unattended-credentials-windows-only "The credentials are saved. Any agent connecting to the device will be logged in using the saved credentials." Sometimes the…
Hey, can someone please provide a list of parameters available for technician console? I want to start my console in device view, without creating a new session (ra-technician-console.exe /deviceview for example). Thanks!
Hello, Anyone else having issues? v5 (Version 5.7.1.74) is very frustrating in comparison to v4. I told myself I'd eventually remove v4 entirely, but I still feel the need for it because v5 can be extremely frustrating when it doesn't work, practically inoperable for remote support. If it wasn't for having nice Mobile…
We recently began the migration to AWS workpsaces for our DAAS. Our technicians use LMI Rescue Assist Tech Console regularly to support our customers. Inside the workspaces we are getting this when trying to connect: [2024-06-12 7:31:43 PM] Host site: secure.logmeinrescue.com [2024-06-12 7:31:43 PM] === Console started…
Anyone else finding V5 to be a downgrade from V4? Here's a short list of issues we've had with V5. Looking for other solutions. * Much poorer multi-monitor support. * The zoom controls are not as good. * The detail is poor. Very difficult to see. * I’m not able to use the F5 to refresh a window. * The file transfer isn’t…
Hi GlennD, yes, but my question is that did it need to enter other like COMPANY_ID or PUBLIC_KEY? #!/bin/bash echo "export PRODUCT_NAME=GoToResolve_Unattended" >> /etc/profile echo "export COMPANY_ID=???" >> /etc/profile echo "export PUBLIC_KEY=???" >> /etc/profile echo "export GROUP_ID=???" >> /etc/profile echo "export…
We preinstall the Remote Support app on all Mac devices we deploy. The issue we are having has nothing to do with granting Accessibility rights. The installer will be on the desktop, you launch it and the system asks if you want to open the app that was downloaded from the Internet. Upon clicking Yes, the alert window…
This is pronounced in Windows 11 in GTA 5.X but not in GTA 4.7. It is so slow, that you click an icon or hyperlink, and it can take 30 seconds for the response to show. It is like the whole PC slows to a crawl under GTA 5 on Win 11. We have one client who insists we use GTA 5, and this was not a problem till they started…
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