Does anyone have workable instructions on how a 'client' can open a GoToAssist V5 invitation on a Mac woth Sonoma OSX ??
Hi, For those of you that have not seen the email, we have made the decision to rebrand the RescueAssist product to GoToAssist v5. Since the initial launch of RescueAssist two truths emerged. First, our customers love the GoToAssist brand. The RescueAssist brand confuses users searching for GoToAssist. Second, agents don’t…
I'm working on moving my company to zero-touch deployment for Macs (a little late, I know), and I'm running into issues deploying the Remote Support agent. We are using Intune for MDM. If I deploy the .pkg installer for the endpoint agent through Intune with the app type "macOS app (PKG)", the app installs successfully,…
I have an issue remote the few desktop model is Dell Vostro Tower Desktop 3020 windows version Windows 11 Pro 23H2 Build 22631.3085 . When I success connect to the desktop and then it will lost the connection after a few minutes. All this desktop model is the same issue. I did try to turn off the firewall reinstall the…
I have at least three machines that are showing Status: Online when looking at the Unattended Support icon in the system tray/notification area but the Agent Console shows them as offline. If I restart the the G2ARemoteSupport_####### service the Agent Console will show the status Offline for less than a minute so there is…
Hello, Same issue here. It's seems this issue has been raised for years now and we are still struggling with it. We often need to remotely connect to computers for urgent assistance, and this not working as it should is leading to even more stress. - Having to send a one time session link. - Ask the user to download and…
Version 5 only seems to allow you to transfer files as long as someone else is on the other end to accept the file transfer. On the previous version I could simply drag the file into the Go To Assist viewer window to upload it to a customer's unattended server but this no longer seems to be the case per the url below. Am I…
I am looking for a way to delete about 1500 offline/retired devices from my GoToAssist Agent Desktop Console. I would prefer to not have to delete them one-by-one. If I remember correctly, v4 had a way to complete this, but the feature was removed in v5.
I seem to have a lot of issues when connecting to Windows 11 clients that just stick on creating session, anyone got any ideas or had a similar issue.
When I am on a remote session with a user in the new GtA v5 for some reason caps lock doesn't work. I have to use the shift key to capitalize any letters. Is this a known issue?
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