A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Highlights * New! Various new search improvements – including keyword matching, sorting, and filtering capabilities – are now available for technicians (via their account) and customers (via the customer portal) when searching for service records. * Technicians can now use double quotes to search for an exact phrase in…
Released March 18, 2020 Highlights * New! Admins now see a new COVID-19 Announcement message providing information about our Free Emergency Remote Work Kits. Learn more. * Bug fixes and other minor improvements
Highlights * New! Email notification delivery failure alerts are now displayed in the Activity pane (within incidents, problems, changes, releases, and knowledge articles) to inform technicians if an email notification failed to be delivered to a user, customer, or person that is enabled on the watchlist.
Highlights * New! Admins can now suppress email notifications so users are not notified of product seat(s) and/or role changes made to their account * Fixed: The "Need help?" widget now displays on all pages in the Admin Center * Fixed: The GoToMeeting "Share Recordings" option has been removed from the Cloud Recordings…
Highlights * New! Account admins can now make changes to triggers for all services, regardless of whether or not they are assigned to that service * New! Agents can now enable a new account-wide default setting for "Notify customer when external users reply via email" that allows customers to be notified when an External…
It looks like you're new here. Sign in or register to get started.