Frequent Disconnects and Freezes

3 of our Service Desk Analysts have stated that beginning today they are noticing multiple issues with the LogMeIn Rescue client. The problems they are facing:

1) While connected to a user, they are seeing frequent disconnects, resulting in having to reestablish a connection with the end user.

2) The LogMeIn Rescue client freezing up, needing to be force closed.

Like I mention, these issues just started today - so I wanted to see if anyone else was experiencing similar problems. We us LogMeIn heavily, on a daily basis and have not encountered this before.

Normally I would of course recommend uninstalling and reinstalling, checking locally first, but considering three of my best Analysts started having issues at the same time, I feel something else is to blame.

Thanks!

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Comments

thackos

Thanks for the tip.

I had installed the host logmein without my VPN turned on.

I Upgraded host computer logmein with my VPN running and now all is working.

Thanks again for the reply.

chunk_split

Have you tried upgrading LogMeIn on the host computer? Turns out that I'm not experiencing this issue anymore and it could be related to that. Wish I had more information.

thackos

Has anyone found a solution to this problem?

chunk_split

This is also a problem for me as well. I rarely post in forums but I'm chiming in here to register my sympathy and discontent that it seems like LMI is not even attempting to address this issue at the minimum in the forums.

Running Win 8.1, I'll enter my credentials, login and see my computer's login screen. Then, when I click "Login" nothing happens or, it will show my desktop but then suddenly my connection will drop (freezing as well). When I attempted this about 4-5 times, I finally went home after work and noticed I had several LogMeIn processes running on the machine at 100% of their respective CPU (13% on my computer w/ 8 total concurrent threads).

Since now I started *paying* for LogMeIn, I'm considering canceling since this effectively renders my membership useless as I cannot control my computer more than 80% of the time (it rarely works now) and is extremely frustrating.

KirkR

I've also been plagued by frequent/random disconnects. Very frustrating. Does LMI ever post solutions to these issues, or is this just a venue for venting with no hope of any troubleshooting intelligence. Hey, LMI, anyone home?

aquilant

On our Help Desk, co-workers have shared LogMeIn Rescue Technician Console Version 7.4.2170 (64-bit)

1. Disconnecting during sessions with customers. (It does reconnect after clicking on (Launch Remote Control Session' multiple times, but this happens randomly throughout the day.)

2. Num Lock issues, where if the customer’s Num Lock is OFF, it will turn our Num Lock OFF or if their CAPS Lock is ON, their keyboard will turn our CAPS Lock ON.

We use Microsoft Windows 7 Enterprise 64-bit; Hewlett-Packard Compaq 8000 Elite SFF PC; Intel(R) Core(TM2 Duo CPU @ 3.00GHz; Installed Physical Memory (RAM) 8.00 GB.

Please advise.

Luqaa

It does this with me as well, don't know what can be done.

jlangford

Any update to this?

For me it seems to rely on what network I am on. If I am at home on the same computer that I use at work it will disconnect after about 5 seconds of in-activity (If I continue being active on the remote connection it will not disconnect me). At work I can walk away from my computer without any issues.

I don't have any issues with the isp, modem or router at home. I will be streaming music or be logged into my email without any interruption (most of the time I will be streaming the radio while logged into logmein and get no burps or issues).

Thanks,

Angel-A

Has anyone found a solution to the frequent disconnects and freezes?

This past month I have been experiencing both when using remote control. But the host computer doesn't freeze. This started to happen when my client signed up for the paid LMI service.

The host computer is an iMac and I am using remote control from a Dell.

dhbarr

Having the same issue myself - was searching the board looking for some clues, but it does not look like anyone has identified the cause yet.

I hope someone over at logmein is giving this the attention it is due - the free version did not do this, nor does the many free versions of VNC that are out there.

SmartWireless

Ive had issues when I have to authenticate Admin rights on a standard user account having it freeze on my end and having to force close the program, re-open and take over my pre-existing Log-ins to continue. Some computers seems to be worse than others and some cause no issues at all. I haven't had any disconnects however, only freezing.

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