The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Welcome to the new LogMeIn Community. One of the things that we would like to foster is the sharing of lots of great ideas and neat tips and tricks. I thought that I would get the ball rolling by publishing the LogMeIn Rescue Scripts that I use on a day to day basis, when I’m doing product demonstrations. These are fairly…
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to…
Description: Escriba, a licensed customer of LogMeIn Rescue, has identified a need to improve the experience of their own clients when requesting remote support sessions. Currently, when a customer initiates a new remote session, they have no visibility into their position in the support queue or the estimated time until…
I've seen on numerous occasions where the Calling Card gets stuck on the "connecting" screen (slurping down CPU resources) and keeps opening back up after the user closes it. However, this particular issue is different than that. Immediately after a restart, Rescue Calling Card opens (even though it has not been configured…
Hello. We are building an integration to get licensing/subscription data from Rescue. Is there an API endpoint that is readily available to get this information? If not, is there a report that can be generated on the Admin Center to get these? We need the User Display name and Last activity date at the minimum, but other…
A vendor recently instructed me to install Log Me In Rescue for remote access. Now I cannot find a way to uninstall it. What I see is a directory in C:\Program Files (x86)\LogMeIn Rescue Applet\LMIR0C566001.tmp There is nothing in add/remove programs for "Log Me In" or "Rescue". How do I uninstall this? TIA for any help!
Recent versions of the Logmein Rescue Desktop Technician Console does not allow the user to edit the Name or Description fields for Unattended Access customers. Previously you could click on a customer line, and then click on either the Name or Description field to highlight it in blue and then edit it. We are forced to…
Hallo, wir haben in einer DigitalSignage-Lösung mit ca. 250 PCs (Tendenz steigend) auf einer der größten und modernsten Messegesellschaften Europas inzwischen Debian 12 mit XFCE im Einsatz. Wir haben, gemäß der Absprache mit GoTo von Central auf Rescue gewechselt, um die Linuxdevices zu unterstützen. Der Support schreibt…
Olá, equipe LogMeIn e comunidade! Gostaria de formalizar um feature request baseado em uma necessidade identificada por um de nossos clientes que utiliza o LogMeIn Rescue. Abaixo, detalho as solicitações: 1. Restrição de Campos Visíveis na Console do Técnico Atualmente, a console do técnico exibe diversos campos…
“Support-LogMeInRescue” can’t be opened because Apple cannot check it for malicious software. I work at a software company, was trying to help someone via LogMeIn but they could not download the software and got the error above. I tried on my MacBook and got the same error. I have used it in the past and accepted all…
Is there a way to have the Sessions tab in the Rescue Admin Center refresh automatically? In GoToAssist you can pop out a window that lists pending sessions as they come in, which is helpful from an admin perspective to make sure they aren't left waiting. The same best we can do in Admin Center is leave the tab open and…
It looks like you're new here. Sign in or register to get started.