A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi Rescue Community, We’ve introduced several updates recently that expand Mac support, tighten security, and add new collaboration capabilities to the web console. Here’s a rundown of what’s new. Custom Domain Enterprise customers can now access Rescue through their own branded, tenant-specific URL — building end-user…
We're excited to share that Rescue and Nexthink are now integrated, and the full workflow is available today. This has been a highly requested from enterprise customers, and we've built it in four stages that connect into a single, end-to-end support experience. If your organization uses Nexthink for device monitoring and…
It's my pleasure to introduce you to the latest version of the Rescue Desktop Technician Console (DTC) for Windows: 7.55.4174 While you already know the DTC well, this version brings together security enhancements, workflow improvements, and access to the latest Rescue capabilities, helping your technicians work more…
Hello Rescue Community, Over the last few months, there have been several updates for LogMeIn Rescue. This post will inform you on what went live, so you're up to speed on the latest improvements available. Microsoft Teams Integration: Calling Card, Zero Download & Localizations We've made starting a Rescue session from…
Hi, I’m Laurel from the Digital Success team at GoTo. Today, I’m introducing you to Rescue Live Lens and how it can help your team get eyes on issues faster, reduce back-and-forth, and guide end users with more clarity from the start. New to camera sharing? If you’ve ever spent a few minutes trying to piece together what…
Now that we have the Web App Technicians' Console, will the desktop application be discontinued? I hope not.
When establishing remote sessions using the LogMeIn Rescue Web Technician Console, pressing a modifier key on your local system causes a Sticky Keys dialogue to appear. I have attached a screenshot of this. I would like to be able to work in the Web Technician console without Sticky Keys. In the Desktop Technician console,…
Hi. I am just reaching out to see if anyone can assist, when I purchased LogMeIn resuce it said that audio chat was an option, however I am unable to see the option on my technician console or in my admin portal. Does anyone have any ideas?
I've seen on numerous occasions where the Calling Card gets stuck on the "connecting" screen (slurping down CPU resources) and keeps opening back up after the user closes it. However, this particular issue is different than that. Immediately after a restart, Rescue Calling Card opens (even though it has not been configured…
In our ServiceNow Platform we have previously used the LogMeIn Rescue Plugin to connect directly to the LogMeIn platform and were able to copy history back to the incident tickets directly. However, since last year we are unable to use this and get the below error - This functionality has not been working from Mid 2024 so…
Dear Community, as you probably know, your clients might have trouble establishing a remote connection using logmein rescue, if their firewall, security-software, etc. doesn't allow direct peer-to-peer-connections with your IP. If the client has the full logmein rescue Software installed locally, she/he can force logmein…
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to…
Description: Escriba, a licensed customer of LogMeIn Rescue, has identified a need to improve the experience of their own clients when requesting remote support sessions. Currently, when a customer initiates a new remote session, they have no visibility into their position in the support queue or the estimated time until…
Hello. We are building an integration to get licensing/subscription data from Rescue. Is there an API endpoint that is readily available to get this information? If not, is there a report that can be generated on the Admin Center to get these? We need the User Display name and Last activity date at the minimum, but other…
A vendor recently instructed me to install Log Me In Rescue for remote access. Now I cannot find a way to uninstall it. What I see is a directory in C:\Program Files (x86)\LogMeIn Rescue Applet\LMIR0C566001.tmp There is nothing in add/remove programs for "Log Me In" or "Rescue". How do I uninstall this? TIA for any help!
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Most remote access breaches don’t start with a sophisticated attack. They start with a misconfigured tool, over-permissioned sessions, or an access point no one is watching. And AI models are making exploits easier, with 1 in 4 data breaches enabled by AI in the last year alone. Join us for a live panel during…
The Calling Card is useful when you want customers to connect to support without visiting a website and entering a PIN code each time.
Web-based Tech Console vs. Desktop Tech Console - Standard Features