A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, I’m Laurel from the Digital Success team at GoTo. Today, I’m introducing you to Rescue Live Lens and how it can help your team get eyes on issues faster, reduce back-and-forth, and guide end users with more clarity from the start. New to camera sharing? If you’ve ever spent a few minutes trying to piece together what…
As part of our continued commitment to delivering a stable and reliable Rescue experience, we’re pleased to share an upcoming update to the Rescue Calling Card. On May 7, 2026, GoTo will make Rescue Calling Card version 7.54.1329 available. This release includes targeted improvements to session handling behavior,…
Your workflow is only as strong as the tools powering it — and we want to make sure LogMeIn Rescue fits seamlessly into yours. Take our 5–7 minute survey and help shape the future of Rescue's integrations. After completing the survey, you’ll have a chance to win one of five $50 Amazon gift cards. Your responses are…
Hey everyone 👋 On May 19, join us virtually for GoFurther 2026. And starting today, here's how to enter the GoFurther Sweepstakes! 🏝️✨ HOW TO ENTER ✅ All entrants must register for GoFurther: https://lnkd.in/g7iwe38S ✅ Repost our LinkedIn post, for a chance to win a $500 travel gift card. ✅ Repost our LinkedIn post AND…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
Welcome to the new LogMeIn Community. One of the things that we would like to foster is the sharing of lots of great ideas and neat tips and tricks. I thought that I would get the ball rolling by publishing the LogMeIn Rescue Scripts that I use on a day to day basis, when I’m doing product demonstrations. These are fairly…
Hi. I am just reaching out to see if anyone can assist, when I purchased LogMeIn resuce it said that audio chat was an option, however I am unable to see the option on my technician console or in my admin portal. Does anyone have any ideas?
I've seen on numerous occasions where the Calling Card gets stuck on the "connecting" screen (slurping down CPU resources) and keeps opening back up after the user closes it. However, this particular issue is different than that. Immediately after a restart, Rescue Calling Card opens (even though it has not been configured…
In our ServiceNow Platform we have previously used the LogMeIn Rescue Plugin to connect directly to the LogMeIn platform and were able to copy history back to the incident tickets directly. However, since last year we are unable to use this and get the below error - This functionality has not been working from Mid 2024 so…
Dear Community, as you probably know, your clients might have trouble establishing a remote connection using logmein rescue, if their firewall, security-software, etc. doesn't allow direct peer-to-peer-connections with your IP. If the client has the full logmein rescue Software installed locally, she/he can force logmein…
When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end? GoToAssist Corporate allows us to…
Description: Escriba, a licensed customer of LogMeIn Rescue, has identified a need to improve the experience of their own clients when requesting remote support sessions. Currently, when a customer initiates a new remote session, they have no visibility into their position in the support queue or the estimated time until…
Hello. We are building an integration to get licensing/subscription data from Rescue. Is there an API endpoint that is readily available to get this information? If not, is there a report that can be generated on the Admin Center to get these? We need the User Display name and Last activity date at the minimum, but other…
A vendor recently instructed me to install Log Me In Rescue for remote access. Now I cannot find a way to uninstall it. What I see is a directory in C:\Program Files (x86)\LogMeIn Rescue Applet\LMIR0C566001.tmp There is nothing in add/remove programs for "Log Me In" or "Rescue". How do I uninstall this? TIA for any help!
Recent versions of the Logmein Rescue Desktop Technician Console does not allow the user to edit the Name or Description fields for Unattended Access customers. Previously you could click on a customer line, and then click on either the Name or Description field to highlight it in blue and then edit it. We are forced to…
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The first half of 2026 brought significant innovation to LogMeIn Rescue — across AI, security and integrations. These aren’t incremental updates; they’re capabilities built for the way modern enterprise IT teams work today. Join our product experts for an overview of the latest Rescue enhancements and learn how enterprise…