Hoping someone can point me in the right direction or know why this isn't working...
I'm set as 'Master Administrator' for my organization and there are certain technicians that I am unable to monitor. I would say that for less than 5% of technician's - it's just unable to connect.
I've tried this using different administrators and all are having the same issue and we can't figure it out.
Is there any reason this would happen?
As far as I know, there's nothing the technician can do to prevent monitoring... Or is there?
Thanks in advance for any help anyone can provide!!
