What does this mean and how do I get rid of it?
Hi There!
Firstly, can you make sure that the person you are on the most up to date version of the tech console:http://help.logmein.com/articles/en_US/Downloads/Technician-Console-Desktop-App/?l=en_US After that, It sounds like there may be something on your client end that isn't allowing the connection to go through- possibly a block by a 3rd party software, can you take a look at your anti-virus or firewall and try whitelisting our url's- you can find the full list from our help page here: Article URL: http://help.logmein.com/articles/en_US/FAQ/Whitelisting-and-LogMeIn If that does not work, the issue may be related to a setting in Internet Explorer that relates to how it's security settings effect LMI Can you try the following settings for internet explorer? (it refers to our Rescue product but is also valid for pro) http://help.logmein.com/articles/en_US/FAQ/Communication-Error-in-Rescue-Tech-Console-and-Site-Unaccessible Please let me know if you have further issue after this and I would be happy to help!
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