How are you charging for this service?

Hi all,

One question which I have heard over and over again, How do you charge for this service and how do you collect a fee (invoice, Credit Card, PayPal)? Do you charge before someone logs in or after?

I think this would help many IT firms get the most out of LMI Rescue.

Your Thoughts Please

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primenetworks

I always wonder how long pay as you go support will last. Its can be a costly way of getting support. I also don't see how pay as you go support gets a job done as quickly as it should be.

In my opinion IT support company's are all moving toward inclusive annual contracts. its almost an insurance policy for the company your supporting. This keeps the emphasis on the support company to be pro-active and to monitor their clients workstations/servers.

I'm interested to hear. Are you supporting company's or home users?

Y2KFirehawk

I would love to see functionality like this built in to Rescue.

Anon45432

For consumers we must have a valid credit card on file, a partially pre-paid account by whatever means or an established relationship/credit account.

For businesses we setup credit accounts and contracts and bill monthly.

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