Screen freezing

What is the organizer's best course of action if the screen freezes while running a goto training session, but the audio and chat are working fine?

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RobM2

The screen freezing after launching a poll has happened several times to multiple co-workers. No button appears to close the poll. The person must close GoToTraining and enter the meeting again. It happens frequently enough that we assign a co-organizer so that the meeting will not end for everyone.

Katie Rudolph

He said it froze after running a question poll.

Katie Rudolph

Hi Glen,

The trainer was using a Mac. He did not know the screen had froze until after the training, but said audio and chat were still working just fine. I received emails from multiple attendees that the screen froze but they could still hear, but the trainer did say the screen froze.

It happened today, between 10:30-11:00am PT.

GlennD

Hi Katie,

The first thing you can do is stop sharing your screen for a moment and then start screen sharing again.

I take it that this happened to you recently? Could you provide some details about your system and what exactly happened? Do you use a PC or Mac? Did your computer freeze for you or did you just hear from your attendees that the screen was not updating?

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