API REST substracts 5 hours to my session hour

When using the GoToTraining API and creating a new training via POST, the session hour in the plataform it's 5 hours less.
My account TimeZone it's GMT-06:00 Mexico City and in the POST data the timeZone of the session it's the same.

I have already "solved" this problem with a code that adds 5 hours, but when I'm creating a training at 19:00 hrs or more, then the day is wrong or the API callbacks says that an internal error have ocurred.

$data =   json_encode(array('name'=>$groupName,
'description'=>$comment,
'timeZone'=>'America/Mexico_City',
'times'=>$times,
'registrationSettings'=>array('disableConfirmationEmail'=>false,'disableWebRegistration'=>false),
'organizers'=>array($this->organizerKey)
));

that's the array that I'm using. Thanks everybody.

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Comments

Tom_W

Hi Adrian,

The develop support channels would definitely be the way to go here. If you'd like our developer support team to take a look at the situation please email developer-support@citrixonline.com using the following support request template found here: https://developer.citrixonline.com/citrix-api-support-request-template.

One thing that I would like to advise you on however is that the 'startdate' you include in your call should be handed to us in GMT time regardless of what you define for the 'timeZone' value. Our back-end manages times in GMT. Hope that helps, if not though, reach out to our developer support please. Thank you!

Adrian Gonzalez

Very well Michael, anyway thanks for replying me

Michael16

I think it would be best to create a new thread on the developer boards, as Glenn originally suggested. They should be able to identify anything we're overlooking, or they'll be able to test for themselves if there is an issue with the call itself.

Adrian Gonzalez

I made some reasearching, I just had to add 5 hours to my startHour. but when I set my session hour From "23:00" to "1:00" (From 18:00 to 20:00) the API throws me "InvalidTrainingDates".

Adrian Gonzalez

I changed the timeZone to America/Chicago, my startHour is at "22:00" but in GoToTraining the session hour is "5:00 PM".
Checking others problems I saw that I need to convert my local time to UTC. How can I do this?

Michael16

Your account timezone shouldn't affect this value being specified. I'm wondering if the timeZone is defaulting to -1 for some reason, so since Atlantic/Azores is -1 can you try America/Denver or America/Chicago (which is also -6) to see what happens?

Adrian Gonzalez

Hi Michael! It doesn't produce a different result, I tried using another timeZone (e.g. Atlantic/Azores) and it works but, my account it's in the timeZone of Mexico.

Will changing the timeZone of the account affect all of my sessions?

Michael16

Hi Adrian, for what it's worth, does this issue occur with all time zones, or only Mexico City? I apologize as I'm not terribly familiar with javascript syntax, but would changing the single quotes surrounding the timeZone value to double quotes produce a different result?

GlennD

Hi Adrian,

Please use our dedicated Developer Forum for assistance with using our API: https://developer.citrixonline.com/forum

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