Test read 100% submitted. However, when the test was closed, this was not the case.

I launched a test in GTT and after some time the panel read that 100% was submitted. However, when the test was closed, I received numerous chat messages stating they had not submitted their test. Any insight on this issue?

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LKivel

This issue happened to me yesterday. We had only one person take the test and 6 sessions were open. It reported that 100% were submitted with 20% accuracy. Whereas the 1 person who completed the test got 100%. We were using Windows 7 Professional.

VitalLinks

Was there any reply from the team when you inquired? Thanks!

AshC

I am sorry we don't have any updates around this accuracy issue yet. I will inquire with the GoToTraining team to see if they have any improvements lined up.

VitalLinks

I just wanted to let you know that this issue continues to occur. What data does the percentage number pull from? My assumption is that if I have 10 attendees and 7 have submitted the test, then "70% submitted" should appear. However, if those 7 attendees exit the session and only 3 attendees remain, then it would show "0% submitted." Currently, it consistently says "100% submitted"

Any updates on this?

Vital Links Adm

There were approximately 10 people who where taking the test that did not complete it when the test was closed because it stated 100% submitted. 56 people did complete and submit. I logged in as an attendee on my laptop and desktop have not submitted the test, yet my control panel states 100%. As the organizer I'm on Windows 10 and the two attendees I have logged in as testing are on Windows 10 and Windows 7. And yes, a general indication of everyone being done that they have closed out. However, many people simply leave their computer and the session running. It would be nice to have a report of who completed while the test is launched.

AshC

Hi Vital,
Sorry for any confusion there. Normally this feature is pretty accurate when it comes to attendee interactions. Would you be able to confirm the operating systems in use by the problem attendee please?

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