Need a way to communicate that registrants are not confirmed until they are manually approved

Hi there,

We set all our GotoTraining sessions as 'Manually Approve'.
The issue we are experiencing is whenever a customer enters their details on the Registration page and are brought to the Confirmation page, there is some text that says, "A confirmation email has been sent to you".

As our settings are 'Manually Approve', the registrant does not receive a confirmation email unless we approve them (due to size limitations of our classes, we move registrants to a future/later session)

However, the text mentioned above causes confusion with our customers and we often get 10-15 calls per session because they weren't aware that their place in the session was not approved/confirmed.

Is there a way to:

Modify this message to say "Your registration for this session has not been confirmed until you receive a confirmation email"?
Add an option to use a custom registration page?
A way to use a company logo larger than 160x160 pixels? (We attempted to put text in an image and upload it as our company logo, but the image size is too big)

Thanks!
Daniel Long

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Comments

AshC

Hey Daniel,
You can schedule any GoToWebinar in advance with a redirect option, when customizing the 'Registration' area of your schedule.

Daniel Long1

Thanks for the reply, Ash :-)
Having a redirect option post-registration would be a great idea.
I'll ask my design team if they have knowledge to do this.

AshC

Hey Daniel,
That messaging is static unless you customized your own web pages, which would require web development knowledge to integrate APIs.

Have you consider a 'redirect' option, post-registration, in order to show them a web page of your choosing?

I'm sorry if this is an inconvenience at all.

Daniel Long1

Hi Glenn, thanks for your reply.

It actually shows both messages.

At the top of the screen, it says 'You're registered. A confirmation email has been sent to you' (although a confirmation email has not yet been sent since they've not been approved yet)

Then at the bottom, it has the message that you mentioned.

It's this message at the top that's causing our customers confusion, as they usually only read this message (since it's right at the top) and end up expecting a confirmation email, though one hasn't been sent yet.

Is there a way to remove this message when manual approval is selected?

Thanks!
Daniel

GlennD

Hi Daniel,

The message we display when someone registers for a GoToTraining session that is set to manual approval is:

Your registration request for this training has been submitted to the organizer for approval. You will receive information via email regarding your registration status.

How exactly are you moving registrants to another session? The only options are to Approve or Deny a registration, at which point an email is sent to the registrant letting them know.

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