Waiting room is not showing branding

I have customized the branding of my webinar with presenter names and pictures, and my company logo. When I go to practice mode and look at the audience view, I see the waiting room with my customization. However, when I ask a colleague to join the webinar to see what he sees, it is a waiting room with no branding. However, when I ask another colleague to join the webinar as a co-organizer, she sees the correctly branded waiting room.

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AshC

@Anne089 I would call directly into Customer Support so they can confirm you are on one of the newer GoToWebinar plans. Some older plans may have different capabilities.

Anne089

Hi, Karen,

I have the problem that I can't even get to the settings for the Waiting Room.

Can you tell me which version you have booked?
We booked the Starter.

Thank you !!
Cheers Anne

AshC

Hi Karen,
I would make sure that your attendees are downloading the endpoint application correctly and joining the same GoToWebinar session that you are in. Then test again by starting your GoToWebinar as the Organizer, begin the audio broadcast but do not start screen sharing. You can also check the 'Audience View' pane for more detail sometimes.

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