Issues using break out sessions to edit a doc and audio functionality

When using break out sessions, we are not getting the "edit a doc together" option to grab an item from google drive.

Also, the audio option did not work for use either. any help would be appreciated.

This was all that was displayed in the panel

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J Newgen

@AshC I got off the phone with support not too long ago and it looks like the feature may be removed from newer builds? I have tried using Chrome, Firefox, and Edge browsers. It also occurred for the support team when they tried hosting trainings with my GoToTraining Pro account.

AshC

@J Newgen I'm sorry about that. Are you seeing this failure for every training you conduct?

Are you using the current Chrome browser version there as well?

J Newgen

I am also missing the Edit a doc feature from my GTT Pro account. I am using a Dell Windows 10 computer too and have a Gmail account. Was the cause for this issue found?

AshC

Were you able to attach the doc originally to your GoToTraining schedule?
Has this type of Breakout feature worked previously from your Windows 10 system?

Katrina11

Windows 10

AshC

Hi Katrina,
Sorry for the confusion there.
Could you specify what operating system you are utilizing currently?

Also, GoToTraining breakouts will switch to VoIP if anyone's connected via telephone right now.

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