how to correct a billing error

Our plan just renewed and we were charged sales tax. We are a tax exempt corporation and you have not charged us tax before. I need the bill adjusted.

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AshC

@TPfluger Going forward, customers who were not currently set for exemption must contact Customer Care by telephone in order to create a case to review. We'll need the Account Email, Company and Contact Info, and the Tax Exemption Certificate for reference. I'm sorry this process is not yet automated.

TPfluger

"Link no longer available"

Can you provide method to provide tax exempt status?

AshC

Hi Nancy,
If you are an online subscriber, please reference this policy for Tax-Exemption on GoTo services: https://support.logmeininc.com/gotomypc/how-to/how-to-handle-online-account-tax-exemption-000300645

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