A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
We have discovered that all users with unattended access enabled in GoToAssist are able to access unattended computers outside of their assigned device group if the device in question has not been added to a device group yet. From discussions with support, it doesn't appear we can change that behavior (unfortunate,…
We have an account with you; our customer ID is xxx (removed PI). the email address you have on file is not accessible. I thought I had changed it, but I have not received an invoice since April could you please help me with this.
Hi team, I hope all is well! Please may we look to add the ability to delete devices in bulk in GTA V5, it was possible to select and delete multiple devices in V4 but we are unable to do so in V5, we have multiple offline devices we need to clean up, furthermore we can extend this option to bulk move, tag devices in…
With the move to the new admin portal we no longer can see how many of the concurrent licenses are actively in use and we can no longer see the active sessions. Are there plans to add this feature to the new admin portal?
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How do I clear out old clients in the unattended devices list. I have over 7900+ clients that no longer connect. Some haven't contacted the console in 600 days. Many of these also appear to be duplicates too, I see a few that somehow have both v4 and v5 installed. Is there some sort of maintenance that can be done?…
We run a job on an unattended access computer that will take several days to complete. To check its progress we have a SQL script, and a SQL Server Management Studio session open with that script showing in a query. This is working fine, until you disconnect and reconnect to the Unattended session later. You connect to the…
I have a field of technicians with iPads. I need the ability to troubleshoot the ipads. Can this be done with Goto Assist?
Looking to get my hands dirty with API but can't even access https://goto-developer.logmeininc.com/user/me/apps has this link changed?
I'm the only one using GTA so "in another session" seems rather unlikely. This has been happening now for a few days without any reason that I can tell. The computer has been rebooted a few times and this keeps happening. I wonder if there are any ideas regarding what's going on?
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