If your Host computer is listed as Offline it means we are no longer receiving a signal from the GoToMyPC Host software that you installed, this can be due to a number of reasons: - The Host computer lost it's Internet connection - The Host computer lost power - The computer or an application has crashed/locked up/stopped responding - The GoToMyPC Host software has crashed/locked up/stopped responding - Something is blocking the GoToMyPC software from connecting to our servers What can I do? I the Host is listed as Offline you or someone you know/trust will need to go to the Host computer in order to bring it back Online or troubleshoot: - Exit the GoToMyPC Host software and then relaunch it from the Start > Programs menu in Windows - Reboot the computer - If the Host is a Windows PC, you can run the GoToMyPC Connection Wizard http://www.gotomypc.com/wizard What if the GoToMyPC Host software says I'm disconnected from the Internet when I am not? - Visit our Service Status page https://status.logmeinaccess.com/- Power cycle your Router by disconnecting the power cable for 30-60 seconds, then reconnect it - Check that your software Firewall is not blocking any GoToMyPC components; g2comm.exe, g2fileh.exe, g2host.exe, g2mainh.exe, g2printh.exe, g2svc.exe, g2tray.exe, gopcsrv.exe - Run the GoToMyPC Connection Wizard on your Host PC If you are still having issues getting your Host back Online please call our Toll Free support line, we have agents available 24/7.
