A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Good afternoon! I have a User that has a MacBook Air and would like to use an adapter they have to extend the screens from their GoTo session to two separate monitors. They have DisplayLink Manager already installed, and the monitors seem to work outside of GoToMy. But when they open GoToMyPC the window is only limited to…
One of my users has been unable to authenticate with 2fa for most of today. I eventually switched him out of 2fa and then back into it once he connected. He did not have Lastpass Authenticator on his phone, so I had him reinstall it. When I had him reset his 2fa information and re-register the app, I then told him to make…
We have a user getting the attached error. Have cleared browser (Chrome), rebooted both machines, manually typed in: https://www.gotomypc.com/en_US/members/myComputers.tmpl Still getting the same error I tried contacting GoTo support and that isn't working either. Neat. We have another user who is not having any issues…
Hello! Today, I had a User submit a ticket involving their audio. They work from home, so they log into GoToMyPC using their personal PC. Upon login, they tried to open an .mp3 file from their email. They were not able to hear the audio from their speakers, and informed me. I checked their account and logged into their PC.…
I connect to my remote computer, do what I need to do, but then find I cannot log off, athough I can disconnect. Does anyone have any ideas as to how I can fix this as I don't really want to disconnect whilst still logged on?
The users at my company all have either two monitors connected to their computers' onboard graphics adapters via DisplayPort and HDMI (one of each), or else are using Lenovo laptops hooked up to docking stations that allow them to run two monitors while the laptop is shut. We've had a number of problems lately with users…
Hi When we install gtmpc we are seeing slow connecting to server in the software window just after where we put our account details and then after the name details. GTMPC hangs for a period of time which is causing us issues when we are setting up our environment and eventually locking us out of our account. This is…
I have a MAC at my fulltime home, in NJ, and a second home in NYC. I'm unable to access my work computer thru Gotomypc from either MAC. Can you suggest a fix?
I used to blank the host screen when connected, but that feature seems to have been turned off in recent updates or re-installs. I just turned it on again from a computer in the same office as my host and realized that the connection notification blurb does not show up on the blank screen. The monitor's just off. I'm…
Over the course of the last few weeks, several of my users have attempted to log into their computers via Gotomypc. They see the machines as available and active, so they click the Connect button and the screen tells them it's trying to connect, but eventually the attempt times out. Trying to restart the Gotomypc service…
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