Billing period is not the whole month

I have been using GoToTraining throughout July and August - the first billing period that I have paid was July 1st - August 1st. However, the second billing period is only August 1st - August 24th, rather than until September 1st as I expected. I do not plan to hold more trainings after August 30th, and I see that billing was (unsuccessfully) attempted after August 24th.

My question is: Why am I due to pay another bill if I have only used the platform for two months, and paid for two months? Can someone correct this second billing period so that subsequent attempts to charge my card are not made.

Thanks,

Zoran

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Accepted answers

AshC

@zoranhorvat I'm afraid we cannot change the subscription end date from here, but you may call Customer Support to Cancel, then repurchase on the date you want to start the 30 day period.

The behavior of synchronizing different subscription dates only applies when there are separate monthly renewal dates, and does not apply to annual plans.

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zoranhorvat

@AshC Thank you for clarification. Is there any way to resync the GoToTraining subscription to end on August 31, so that I can pay the remaining 7 days which I have effectively used until cancelling subscription? My schedule was to hold the last training on August 30th, and that's why I have subscribed on July 1st in the first place. It all made sense, but now I simply don't want to be charged additionally for 24 days of September during which I'm not going to be holding any trainings.

Thanks.

AshC

@zoranhorvat I looked up your Community email address in our history, and found that you have not been charged since August 4th, for 20 days of GoToTraining Pro. The reason for the shorter plan than the normal 1 month was because your GoToWebinar plan was also set to renew at that same frequency (the 24th of every month).

Because your GoToTraining subscription was set to renew automatically (you disabled this function today), and your billing information was not quite right, we attempted to retry the subscription renewal 2-4 days later but failed. If your account does renew because you deactivated the renewal after we already attempted to purchase, then you must call customer support within 24 hours to have the fees reversed.

zoranhorvat

@AshC No, I haven't been subscribed to OpenVoice, but now I see that I had a GoToWebinar subscription between July 24th and August 24th. That looks suspicious - I expected GoToWebinar subscription NOT to interfere with GoToTraining subscription, simply because it was charged separately.

My plan was to hold trainings during August and to terminate GoToTraining subscription on August 31st, and I still want it to be done that way.

Zoran

AshC

@zoranhorvat I apologize for any billing confusion.

Are you also a subscriber of OpenVoice Integrated (toll-free conferencing) with your GoToTraining account?