Classic webinar launching in browser

Hi,

We tend to use webcast webinars because it does not requrie attendees to install any applications (the majority of our audience connect from locked-down IT enviroments that don't allow software to be installed) but the big drawback of this is they can't use their phone systems to connect.

I recently ran some testing with classic webinars and after closing and ignoring all of the .exe files for some users (but not all) they were then taken to the webinar in their browser that they could dial into and watch without installing anything. I can't find any consistancy for who this happens to (browsers were a mix of IE and Chrome, all on windows), has anyone experienced a similar glitch?

We'd love to run all our webinars in the browser with a dial in option but obviously need this to be consistent and predictbale!

Thanks

Stuart

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AshC

@StuartGW Currently the only way to 'force' the web app (instant join) for attendees is to utilize Webcast webinars.

If you do not have permissions to download or the webinar system detects you are using an unsupported system, then the attendees will default to the web view if using Chrome. This could be your experience when the download was deliberately declined.

Reference: https://support.logmeininc.com/gotowebinar/help/join-a-webinar-online-instant-join-app-g2w030003

Chris Droessler

Hopefully GlennD or AshC will chime in soon with an official answer. I think California is still asleep at this hour. :smileyhappy:

StuartGW

Thanks Chris, nice to see it documented somewhere!

Are there any plans to roll this out so that we can send the instant join links by default? Our audience aren't very tech-savy so don't want altering the URL to be an issue.

Thanks

Stuart

Chris Droessler

Here are the details:

https://support.logmeininc.com/gotowebinar/help/join-a-webinar-online-instant-join-app-g2w030003

Basically, you add ?clientType=html5 to the end of the GoToWebinar URL

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