g2ax installer customer admin.exe

Hi,

I encountered an error during the remote session when I used GoTo Assist Expert, what I tried is to use my admin credentials. Tried to locate that file later on my computer to provide to the client, but I don't have that too. Later I tested on Test Computer a virtual session the folder what is creating during that time won't have that file.

Does anyone know how to resolve this issue?

Find more posts tagged with

Comments

AshC

@Aleksandria If you are waiting to connect with a GoToAssist Expert, then you can try a different web browser and download / save the file first. Once saved you might be able to run it with limited permissions, but your lack of admin access may still restrict the complete installation.

Aleksandria

Hi AshC,

What if that doesn't work? I tried that at the same session because uninstallation doesn't require admin credentials. The issue is that I cannot do anything else what is needed to be done if I don't have admin access.

I don't know if there is a solution to it?

AshC

Sorry @Aleksandria ,

If you were trying to start GoToAssist again as an Expert, you can always reinstall the software at your leisure: https://support.logmeininc.com/gotoassist-remote-support/help/download-and-install-gotoassist-expert-windows-g2ars050022

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!