Unattended gotoassist executable

Stephen Hunt

I have been reluctant to use the unattended feature with my clientelle because of a perceived potential liability issue. However, many of my clients in my area are elderly, and have issues with the simple steps needed in trying to connect with me remotely. So for the more "challenged" ones, I am going to move to the unattended install regardless of the risk. Am I to assume that I can place the unattended install executable (g2ax_customer_combined_dll_full_win32_en_US.exe) on a flash drive and install the unattended program whenever I am in front of a customers PC? I assume the part of the install program whereby I login to my account establishes the association for the client PC with my group. Correct?

GlennD

Hi @Stephen Hunt,

 

There are a few ways to set up Unattended Support on a client's computer:

1. If they use a Windows PC you can do it during a live Attended session
2. You can generate an Unattended installer and even assign it to a specific group, then install it in person when you are at the computer.
3. While you are at your client's computer you can go to www.fastsupport.com/unattended which will download the installer which you run and then enter your credentials at the end to link it to your account.

I'm curious to know what risks you are concerned about?