GTW intro speaker is in a different language

When we start the webinar, the GTW intro is in a non-English language. We haven't done anything different with our webinars.

Yesterday, a few people (not all) got the Spanish voice. Today, about half got the German voice. Not sure why.

We've done hundreds of webinars and have run into this a few times in the past and am very fluent with the GTW features. Any idea why this happens? Is there anything we can do at our end?

It makes for a lousy user experience so it would be nice to figure this one out. Thx.

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Comments

AshC

@Arty_Train I think we'll want to fully document how these webinars are being scheduled and hosted, in order to recreate the problem from your own PC. Please give us a call at your convenience to start a case with Customer Support.

Arty_Train

Hopefully there's a way to resolve this.

Last week, we had another session where most of the people heard the intro in Spanish, some in othe languages. Today, it was in German. We've done nothing different to our webinars and we do at least one/day.

What do we need to do to get this resolved? This is really ridiculous and unprofessional.

Arty_Train

All webinars are in English
We alwasy do webcast so no dial in numbers
I don't have a recording, but plenty of complaints
All of the attendees were English language and in US.

We do hundreds of webinars and they all have the same settings. In fact, just finished one and had no language issues and it was set exactly the same.

AshC

Sorry, Arty --- Are all of these webinars scheduled in English?

Are you adding international phone dial in options?

Do you have any of it recorded?

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