Few attendees receiving "We apologize, but an error has occurred while processing your request."

IOG-FSU

We have an active webinar with over 100 current attendees that joined without a problem, however 3 have received the following error while attempting to join:

 

"We apologize, but an error has occurred while processing your request."

 

What is the cause of this error, and what instructions can we pass along to help them resolve this now or in the future?

 

Thank you.

GlennD

Hi

 

We are actively investigating reports that some GoToMeeting, GoToTraining and GoToWebinar customers may be experiencing issues when trying to join or launch sessions via URL.

Sessions joined or launched via the endpoint software should connect successfully.

Our engineers are working to resolve the issue and will provide another update shortly. 

 

Please follow our service status page for updates: https://status.gotomeeting.com/