Registration Cancellation Email has incorrect default language in the body

LogMeIn Support asked me to start a thread so the developers would see it.

I discovered this yesterday...the first part of the cancellation email has language that can't be changed by me, states:

"Your registration has been cancelled for [webinar name] on:

[date] [time]"

When the actual email is generated and goes out to the registrant, this language is not in the email, it's the language that's in a WEBINAR cancellation email:

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Comments

AshC

@VRLDO If you filed a case with Customer Support, then the email you received indicates the closing of your case, not that the identified issue was fixed for everyone. As soon as I hear more information around this issue I will update the Community thread. There is no ETA currently.

VRLDO

I received an email asking if the issue is resolved. It is not. I just did a test and same result, it reads "The following training has been cancelled" although the subject line reads "GoToTraining Registration Cancellation".

VRLDO

Please advise when this issue is resolved. Thank you!

AshC

@VRLDO I can see the difference there in communication details. Thanks for bringing this to our attention.

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