GoToWebinar - Webcast - Attendee logging on issue

Hello - we ran a webcast via GoToWebinar and there were a few issues that arose with attendees logging on. The main issue that arose in several of our European & Indian teams were that they had registered but when they tried to join the meeting, it said that this email was duplicated. They were clicking on the "join meeting" button on the email link received when registered. Has anyone seen these issues before and if there is a resolution?

Also, it showed that the meeting was full when we were over 600 people, but the reason we selected Webcast was due to the max amount of attendees being 3000.

Many thanks in advance for any assistance that can be provided.

Catherine

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AshC

Hi Catherine,

When you schedule a webinar in Webcast mode, all attendees will join through the web app (instant join), which works best in Chrome currently: https://support.goto.com/webinar/help/webcast-webinars-g2w090100

As long as your attendee limit (depending on the plan type) allows for 1k+ per broadcast then your attendees should not see a 'full' message until the limit is reached. It is also possible to set the limit manually, so be sure to check this on your next scheduled event.

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