LogMeIn Video Decoder

I have no idea where else to post this, so will do it here.

Recently got a large .avi file (video) which I have tried to play on several video players (WMP, DivX, Camtasia Player, etc.) and they all play only audio with black screen -- and all say it needs "Logmein Video Decoder" ... after an hour or so of searching Google and discussion boards, I find a lot of other people having this problem and NO solution posted that I've found yet.

I ran dxdiag and found that both the Decoder and Encoder ARE on my system, so I searched for racodec.ax and found SEVEN versions in various sub-folders of /Program Files/Logmein/

My question here is: how do I get the video players to see/use the racodec.ax codec to play .avi files encoded with the Logmein video encoder?

and, as a side question, I have not found any info on Logmein site or elsewhere about ENcoding files with that encoder... any pointers?

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Accepted answers

Rob H

Here are a few resources you can try.

Rescue .AVI file fixer:

Repair corrupted Rescue screen recording .avi files.

https://secure.logmeinrescue.com/TechConsole/AVIFileFixer.msi

Rescue .AVI codec:

Install this codec to play back screen recording .avi files. https://secure.logmeinrescue.com/TechConsole/AVICodec.msi

Rescue .AVI Converter:

Convert screen recording files to .avi files for playback in any media player. This is used if you are making IT Reach/ Rescue screen recordings using the proprietary "rcrec" format which is about 30% smaller than .AVI files.

https://secure.logmeinrescue.com/TechConsole/AVIConvert.msi

These tools (and some others) are centrally located at www.logmein.com

->support->LogMeIn Rescue-> Resources.

As an aside, I find VLC media player to be tremendously flexible in its support for a wide variety of codecs.

All comments

tweebs

Hi,

I've looked for answers to this question before but I can't seem to find my post from 2019.

I've installed the CODEC on windows 10 1809 and can't get the recording to play or convert.

The Rescue .AVI file fixer doesn't seem to exist.

The Rescue .AVI Converter gets to the point where there is a progress bar and stalls.

I've tried various Win10 machines now and it's the same story. The only success I've had was using the converter on a Win7 Virtual Machine but the avi it created has a issue where it doesn't play in real-time, only the frames of movement on the screen play (all non-movement time is discarded).

Sad that LMI doesn't want to maintain their products, after a decade I'm looking at alternatives.

AshC

@tweebs Yes, there is a codec installed with the LMI application. Is some cases there may be an interfering code somewhere: https://help.logmein.com/articles/en_US/FAQ/Why-wont-my-video-play-after-installing-LogMeIn-en1

tweebs

Yes, still unsure why. I tried installing the codec. Is it normally installed with the Technician console?

AshC

Hi @tweebs,

Sorry about that. Is every recorded video failing to play still?

Did you try the suggestions on this thread already?

tweebs

I'm having the same issue. Windows 10 ver 1809. LMI rescue creates the AVI file and I can see the thumbnail of the video, but I can't get it to play back or open in any video editing/playing software including VLC.

NitinRajvansh

Hi, i Run a Education Channel on YOUTUBE, I Recorded Several Videos Via LOG ME IN SCREEN Recording Program,

Now I am Trying to Upload these Videos on YOUTUBE, But I am Getting Message "

The video has failed to process. Please make sure you are uploading a supported file type"

I Also use several Video Converters as well, like

Xilsoft Converter, Any Video Converter, Total Video Converter , But Still Cant make it Possible, Do Let Me Know What to do, i have to Upload Videos on Youtube, It is Very Important,

I Also Install the Video Codec which was Provided by you in Suggestion post,

--------------------------------------------------------------------------------------------------------

Rescue .AVI file fixer:

Rescue .AVI codec:

Rescue .AVI Converter:

-------------------------------------------------------------------------------------------------------

but still it is good for nothing.

What to do, i Cant Even Play Video on VLC Media Player,

Whats Wrong with it.?

Reply As Soon As Possible on Coolestnits@yahoo.com

Justin

I've tried these as well with no luck.. remarkably, Nero Showtime plays them natively. FYI.

Stewe

Hey,

It seems the racodec.ax isn't registered correctly on some computers.

I have a quick solution for this problem: start regedit, go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\drivers.desc

If "racodec.ax" cannot be found there at the right side, then simply create a new String value with the name "racodec.ax". The value itself can be anything, f.e. "LMI Screen Recording Codec".

For me, it works correctly now.

Stewe/LMI

Rob H

Andy Harvey

Hi,

Thanks for the post.

Can you please do a forum search for an answer to your question and/or start a thread, as your topic does not relate to the original question.

Thanks,

ANdy

Anon135904

Good Morning, I have a question, I need to enter my remote PC in a separate account to which they are currently working there, without interrupting the work they are doing, as I do that?

Thank you.