Pardot - Attendee data did not sync after webinar & API error

I've been using the GotoWebinar and Pardot Connector for several years without issue. For my webinar last week, the attendee status never updated after the webinar.

In a support ticket with Salesforce Pardot, here is what they said:

It looks like gotowebinar sent over their error code for what's happening in your account, and this error message is from them: "{"err":429,"category":"Rate limit quota","message":"The API call rate has been exceeded for the minute."}"

I've never had any issues. Any advice?

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AshC

Hi @ckhowes ,

There are a maximum number of calls per day when you start out, and these can be increased as needed by emailing the API support team through this template: https://goto-developer.logmeininc.com/api-support-request-template

ckhowes

For context, this is a 'smaller' webinar -- 160 registered, 68 attended.

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