Logmein Antivirus and Windows 10 2004

I just upgraded a test system to the latest Windows 10 2004 released 5/27. But now LMI AV 6.6.16.216 states the "Current operating system version is not supported. Please install the latest product version."

Is their another version available that I'm missing?

Thanks,

-Jay

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Accepted answers

AshC

Yes, I can confirm the fix for this came out last week while I was away. Thanks for your patience while we got up to speed.

All comments

DennisWhitcomb

:smileysurprised:

AshC

Yes, I can confirm the fix for this came out last week while I was away. Thanks for your patience while we got up to speed.

ghostknife

Well I just tried to push out the install to a pc I was having issues with and it worked. Would have been nice if support would have updated this but I guess that may be asking for to much.

TwilightZone

Exactly the same. It was failing on the AV management screen. I remoted on and copied the files to find the error.

We at least need 3 things here:

1. A fix, preferably with the AV team preparing for the update before it is public.

2. Better error message reporting on the LMI AV page. It would have saved me so much time if I had a proper error message. I tried 4 times to download and run this using the AV management page. I ran updates (not 2004, this was before) on the machine too.

3. A message about not being compatible with Windows 10 2004 somewhere on the AV management page maybe?? We can check in advance then without wasting our time.

RILLC

Same issue here... PC with windows 10 Pro v2004 on it and LogMeInAV won't install.

I never got an error message but after pushing it to the computer I grabbed the install files from C:\Windows\Temp before they were deleted after the automated install fails. . I then extracted those files and manually ran the install and finally got an error that it wasn't compatible with this version of Windows.

Need an update on this ASAP please.

hm105911

Any updates on this? v2004 is being pushed to more and more PC's daily and LMI does not have a resolution.

IT-guy

Any updates here? This is causing not being able to install on machines with 2004 already installed, also messages on machines upgraded from 1909 to 2004 saying incompatible version is installed. I wonder if the application is protecting properly in this event or not?

ghostknife

Thank you for the reply.

AshC

Hello,

I apologize for the delay in supporting the newest Windows versions. We are working on the solution currently and hope to have updates soon.

ghostknife

I called support a week ago about this and they finally called me back after I hounded them for an update. Currently they have no fix for the issue and could not even give an estimated time frame. Disappointed that as large as LMI is they are not working with Microsoft/Bitdefender on testing future releases and if they know something isn't compatible send an email out letting people know. I have asked for my case to be raised to level 3 support and if I get an update I will post it. Not holding my breath.

Xav_prl

Approximatively the same problem here.

It's impossible to install LogMeIn AV on the last version of Windows 10 (2004) : error message "Logmein AV installation failed" from Central.

But on PCs that were running Windows 10 (1909) at the install and are now running windows 10 (2004) there is no problem right now.