No webcam option for web users

Hello,

some of the attendees joining the trainings through the web (using Chrome or Firefox) don't have the "share webcam" option in their control panel (as you can see in the picture below). This is confirmed by the fact that as an organizer I cannot see any webcam icon nearby their names.

On the other hand, their webcams work perfectly when they use other web platforms.

Would you help me find a solution? Thank you very much.

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RRusso

Dear Ash,

I confirm you that here were less than 6 webcams being shared at the time. Furthermore, yesterday we run another session with just 4 participants and the 2 joining via Instant Join App using Google Chrome (with all the technical information shared above) didn't even have the webcam icon.

I read the link that you sent me and a some point it says "This feature is only available to attendees running Google Chrome. If you do not see the option to share your webcam, then the organizer may have disabled it" and also "The features that are available on your account may vary depending on your subscription plan"

How can I check if somehow I disabled the webcam option or it is not included in my subscription plan?

Thank you for your support!

AshC

Thanks @RRusso ,

As long as there were less than 6 webcams being shared at the time, then the attendees using the GoToTrainig web version should see this: https://support.goto.com/training/help/share-your-webcam-instant-join-app-g2t090010

RRusso

Dear Ash,

here some information about computer and browser used . Please let me know if there is anything else you need to know. Thank you!

OS Name Microsoft Windows 10 Enterprise

Version 10.0.17763 Build 17763

System Name L6AD0022SFI

System Manufacturer LENOVO

System Model 20JJS45400

Google Chrome Version 83.0.4103.97 (official Build) (a 64 bit)

AshC

Hi,

If your web-app attendees are using the newest version of Chrome then they should be able to preview and share their webcams in the training session. If not, we'd like to know what operating system they're using, on what kind of devices to recreate the problem.

cindyceglia

We have experienced the same exact problem this morning. People were not able to join using a webcam

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