@ob-98 I found a related email (not your Community address) that pertained to the same company on an active account, which failed to enter a Last Name when setting up the Organizer account. I've updated this internally to avoid the conflict. Please test the launch of GoToWebinar again and let me know how it goes.
@GuilhermeNunes8 I've made the same change for you. Please try your login again as well.
@SoniaDW Please click my Community name to send a private message confirming your GoToWebinar login email address spelling.
** This is an issue we are actively investigating, and hope to prevent the accidental user conflict moving forward.
When you got that message did you try again? Yes
If so, how many times? exceedingly
Over how long of a period did you try? for 5 days
What kind of device were you using? Hardware, operating system, etc. Windows 10 Pro
Is this the first time you have used GoToWebinar? for 1 year
Is this the first time you used GoTo Webinar on this computer?No
Is this the first time you used GoToWebinar through this Internet connection?No
Was your Internet connection wired or wireless? wired
Were you an Attendee for this webinar, or were you the Organizer or Panelist? Organizer
If you're experiencing this when you try to start a webinar from GoToWebinar dashboard I have the same probleam...
https://community.logmein.com/t5/GoToWebinar-Discussions/Unable-to-start-GoToWebinar-sessions-Connecion-failed/m-p/221540#M22582
When you got that message did you try again?
If so, how many times?
Over how long of a period did you try?
What kind of device were you using? Hardware, operating system, etc.
Is this the first time you have used GoToWebinar?
Is this the first time you used GoTo Webinar on this computer?
Is this the first time you used GoToWebinar through this Internet connection?
Was your Internet connection wired or wireless?
Were you an Attendee for this webinar, or were you the Organizer or Panelist?
Did you try to access the webinar through a link in an email, clicking a link on a web page, or by entering the webinar number at gotowebinar.com?
No internet access problem
That appears to be a wifi or other Internet blockage at your end. Can you get to websites through a web browser?
