Host Preference - Remote Control - Request Consent

Question

Hello team,

For any reason, the request consent does not work when a technician takes remote control of a laptop. Options are corrected set. I tried to delete my host preference and redo it (same result)

Do you have the same scenario ? any fix for that ?

It is important for my company to accept the consent to let technicians taking remote control of their laptop.

Thanks.

Gianni

Pizzolanteg · Accepted Answer

Hello Ashc,

I called the technical support and we have fixed the issue by unticking two last checkbox on my image attached the first post. As we were doing the remote control with an administrator, it skipped this condition.

Problem solved now and to answer to your question, all devices are under W10 with new latest Windows Updates.

Cheers