Rescue+Mobile now works with BlackBerry devices

Hi,

On 9/4 we announced our preview (beta) for supporting BlackBerry devices. Some restrictions apply so check out this link to get more details:

https://beta.logmeinrescue.com/Mobile/BlackBerryPreview/demo.aspx

Thanks

Michael Blanchard

LogMeIn Products Team

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Accepted answers

Mike_Mobile

My guess is that you were trying to use the live site instead of the beta site during the preview period. Now that we have made this functionality generally available I think you should be all set.

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The NyQuil Kid

I am still having issues - when I connect to the BB and attempt to launch the remote control or display viewing options, I get kicked back to those button options - no BB on screen.

I have BB Curve 8320

v.4.5.0.81

Using Firefox browser (does it need to use IE?)

Accessing technician site logon using beta URL

Thanks in advance.

Message Edited by The NyQuil Kid on 12-10-2008 10:39 PM

Mike_Mobile

What OS version is your phone running? You need at least 4.2.2.169.

Mike_Mobile

My guess is that you were trying to use the live site instead of the beta site during the preview period. Now that we have made this functionality generally available I think you should be all set.

tommy

I have tested this with an 8830 running 4.5. The bb gets to the point where it says: "Connected to Rescue Mobile Gateway. A support representative..." but the logmein console never sees the bb.

rebooted the bb, uninstalled, reinstalled, etc. same thing every time.

I see other people have experienced this issue on this forum, but I haven't seen a solution.

anybody?

unknown

I launched the beta version for BB 8130 and was able to see chat, but could not get any further than Authenticating in the File Manager. Could not see the Pearl screen on my laptop, but could see the chat on my Pearl.

KBK

When I try it, the phone says, "Connected to Rescue Mobile Gateway. A support representative... shortly", but my LogmeInRescue console never sees the session...