Unable to unmute attendees after a breakout room has finished

belindaP

I am experiencing an issue when attendees return from breakout rooms. Attendees cannot unmute themselves and I, as the organizer/presenter encounter an error message when I try to unmute any attendees. The error message tells me that 'too many people are unmuted' - but there is no way that myself or the attendees can unmute.

 

This is very frustrating and wondered if there is a work-around or something in the session settings that would stop this from happening.

 

Any support or advice would be gratefully recieved.

belindaP

Hi,

 

Thank you for replying to my query.

 

It tends to happen when you have 6 or more delegates in a session and the mute/unmute issue only seems to occur during a breakout activity.

 

I am using a Mac to run sessions on and have the latest version of the GoTo Training app downloaded.