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LastPass Logs out EVERY time I close Firefox

First of all, the option "Automatically Log out when all browsers are closed and Firefox has been closed" is NOT selected. I also keep hitting SAVE password and it NEVER saves the password, so I have to type in my LastPass password EVERY time I relaunch Firefox. This is REALLY annoying and before I reinstalled LastPass on my new computer I never had this problem. How do I fix this?

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rmoran606

This "logging out" business has been happening to me for several months now. Firefox has another (identical) browser called "Firefox Nightly." It updates every night - sometimes a couple of times a day and it tells you to restart your browser to get the latest updates. When I use that browser, it stays logged in to LastPass. I wonder why they can make it work with Firefox Nightly and not the regular Firefox. Just wanted to post this in case anyone cares.

binarysamurai

I have the same problem here. I'm logged into LastPass in Firefox and 2 instances of Chrome. Both Chrome logins stay signed in normally, but every time I close Firefox it logs me out.

ikjadoon

I'm sorry to hear that.

FWIW, I gave up and switched to Bitwarden, where I've not been logged out for weeks. This thread opened 486 days ago. If LP can't fix bugs like these, I'm not sure they're worth my money any longer.

Even if they fixed this issue tomorrow, I've lost a lot of trust and an enormous amount of time.

I hope LastPass can figure it out and get their customers back to not worrying about a little password manager.

ten4tman

"ten4tman" wrote:
Version 4.24.0.5, January 31, 2019, seems to have fixed the issue on my computer! YEAH!!

Well, maybe not...

ten4tman

Version 4.24.0.5, January 31, 2019, seems to have fixed the issue on my computer! YEAH!!

ikjadoon

"michaeljamorgan" wrote:
I noticed that this wasn't happening on one PC with same Firefox version as this laptop. I refreshed Firefox here and it's working for the last 15 minutes.
This is one password that I will never forget!

Yes! A Firefox refresh does fix the issue for some people some of the time. I've done it three times now and I'm tired of setting everything up again. I hope it can be a permanent solution for you: I wouldn't mind if it was a "one-off" refresh, honestly.

Sadly, Refresh forces you to re-enter all website notifications ("Do you want to allow regrettable-website.com to give you notifications?"), all extension settings, the entire toolbar, download actions, and any search engine shortcuts.

michaeljamorgan

I noticed that this wasn't happening on one PC with same Firefox version as this laptop. I refreshed Firefox here and it's working for the last 15 minutes.
This is one password that I will never forget!

ikjadoon

This extension just gets hammered every week with new 1-star and 2-star reviews. Not a small amount discuss this very problem:

https://i.imgur.com/cdUioYJ.png

https://i.imgur.com/lNTz04x.png

https://i.imgur.com/cNdh2NC.png

https://i.imgur.com/kDtQD69.png

https://i.imgur.com/BM3Johq.png

https://i.imgur.com/S5oJyXY.png

https://i.imgur.com/pQAP7mP.png

https://i.imgur.com/gxChkWL.png

//

In other news, I've logged in ~55 times since 2019.

https://i.imgur.com/RD1cnr4.png

Horrendous.

ikjadoon

"rosawoodsii" wrote:
I opened a ticket for this and after going through all their usual suggestions (which didn't work, of course), I posted a reply to their lastest with a link to this discussion. Aha! Finally got a real answer. No solution as yet, but at least they know it's a problem.

"I apologize for any inconvenience caused. We appreciate the update.
This issue is replicable on our end. Our devteam is aware and working on it, however an ETA was not provided.
As such, we encourage that you visit our Release Notes page for timely extension fixes and releases https://lastpass.com/upgrade.php?fromwe ... asenotes=1.
Our apologies for any inconvenience this may cause in the meantime.

Let us know if we can help you with anything else.
Thank you for using LastPass! Have a good one!"

Wow, one of the first admissions from LastPass that this widespread bug is consistently reproducible across a swath of users and not isolated to particular accounts.

I've had the same experience: it works for a few weeks, then it breaks, then it works, then it breaks.

Here's to hoping by New Year 2020, this thread will have died an abrupt death as the fix will have actually been released.

rosawoodsii

I opened a ticket for this and after going through all their usual suggestions (which didn't work, of course), I posted a reply to their lastest with a link to this discussion. Aha! Finally got a real answer. No solution as yet, but at least they know it's a problem.

"I apologize for any inconvenience caused. We appreciate the update.
This issue is replicable on our end. Our devteam is aware and working on it, however an ETA was not provided.
As such, we encourage that you visit our Release Notes page for timely extension fixes and releases https://lastpass.com/upgrade.php?fromwe ... asenotes=1.
Our apologies for any inconvenience this may cause in the meantime.

Let us know if we can help you with anything else.
Thank you for using LastPass! Have a good one!"

MysteryMen

@GreenLeaf Still working, believe it or not. I've slept since 11/09, but I only did the install for Firefox in lastpass.exe if that helps any. I don't remember the "Automatically log me into LastPass" option. It seems like I had Firefox open when I ran lastpass.exe so after that was installed I restarted the browser and then manually downloaded the latest xpi (file name was lastpass_password_manager-4.17.1.7-an+fx.xpi, strangely enough). The kicker is that none of that helped at all until FF updated itself.

Currently about:addons is showing the same extension version as you (4.19.0.5).

Edit: Had an extra word

GreenLeaf1

@MysteryMen -- Still not having issues? I have all the same versions, but I'm still getting logged out.

Firefox x64 63.0.3
lastpass.exe 4.19.0.0
Add-on 4.19.0.5

When you installed lastpass.exe, did you leave Firefox checked for browser add-ons? Did you leave "Automatically log me into LastPass when my browser starts" checked?

MysteryMen

Interesting tidbit: I just upgraded Firefox from 63.0.1 to 63.0.3 which obviously necessitates a restart of the browser. LastPass stayed logged in. If I close the broswer manually and open it again, LastPass gets logged out. Could this be a Mozilla issue?

Edit: I restarted a couple times more after the upgrade and now I don't get logged out!

MysteryMen

This has been driving me crazy for a while now. I finally uninstalled and reinstalled both the universal and the xpi and it's working again (for now).

Firefox x64 63.0.1
lastpass_x64.exe 4.19.0.0
addon 4.19.0.5

Good luck.

Edit: Aaaaand it's broken again.

kev473

Yep, all these LogMeIn idiots will tell you is to disable all addons, which is never actually the issue. I've had so many problems with LastPass across different accounts and devices that I am looking for an alternative for my personal accounts. Sadly, I will still have to use this trash at work.

EDIT: WOW! I didn't realize this thread was 9 pages long and they are basically ignoring the issue. I'll be talking to my boss about ditching LP as they obviously don't care about jack shit at this point.

ikjadoon

Bumping this back up; I apologize of my lack of updates--insane work month.

If people have good alternatives to recommend, please do share. I've already tried 1Password and I've got mixed feelings (does the same thing as LastPass here...but as a feature). Any others?

The last solution provided by LastPass did nothing for my laptop. Still just as broken as it was a year ago. I've re-opened the ticket while I shop around. This plain-as-day bug has started to infect the AMO reviews on Firefox, too. Likewise, it's completely false they cannot reproduce it; they've been able to fix one of my systems, so it's clearly something they acknowledge exists. Their response to you was pathetic and cowardly.

https://imgur.com/a/eKlevkH = have a read of reviews on AMO that mention this exact bug. This is laughable. Time to abandon ship, as I've also been doing for a month.

jterps52932

I've had the same problem of having to log in to LastPass every time I close Firefox. I've had a support ticket in since June 13, 2018. I've done all the things they suggested to fix the issue but no luck.

Today I got this reply from them.
--------------
2018-08-27 11:24
ChrisN The extension has been updated multiple times and we cannot seem to reproduce the issue, including with the previous steps mentioned. With the reduced number of users seeing this issue, unfortunately the bug has been closed as non-reproducible. Apologies for the inconvenience as we cannot detect the issue that's residing on the local side.
--------------
I find this kind of strange as they told other users in this forum that they could replicate the issue and where working to resolve it.
I'm not impressed with the support. I have the paid premium version but will be cancelling it and looking for another password manager.

ikjadoon

"vbblue951" wrote:
"victor676" wrote:
A couple of times fixed it for a day or two, then back to the problem. The other times, didn't fix at all.
Grrrrrrrr!!!! Guess I'll have to wait and see.

Sadly, I have the experience as Victor. Somehow it works for a day or two (which I told the LP reps in my ticket) and then it's back to insanity. For your sake, I hope it lasts and doesn't flip back.

Well, partially good and bad news on my end:

1. The fix has continued to work on my desktop.

2. But apparently did not automatically carryover to my laptop. Which makes no sense because they're using the same LP account; I even tried removing and adding the extension/binary: no dice, still. No way I'd have to remove 2FA twice and re-add it twice, for every new system I use? That'd be patently insane. But this is LastPass bugs we're talking about...

No updates from LastPass on my last two replies: if this is a universal fix for other users and why it did not carry over to my laptop which is using the same version of Firefox, LastPass, the binary, the same account, the same Firefox Sync, same Windows version, same Microsoft account, same LAN network, same geo-location, etc.

vbblue951

"victor676" wrote:
A couple of times fixed it for a day or two, then back to the problem. The other times, didn't fix at all.

Grrrrrrrr!!!! Guess I'll have to wait and see.

victor676

A couple of times fixed it for a day or two, then back to the problem. The other times, didn't fix at all.

vbblue951

Did it fix it for a while then go bad again or did it never fix it?

victor676

"vbblue951" wrote:
After weeks and weeks trying to solve this, I read a few posts on here, refreshed Firefox, downloaded LastPass again and bob's yer uncle, everythings fine again. " title=":-D" /> " title=":-D" /> " title=":-D" />

Good luck with that, did it quite a few times since April and nothing changed.

vbblue951

After weeks and weeks trying to solve this, I read a few posts on here, refreshed Firefox, downloaded LastPass again and bob's yer uncle, everythings fine again. <img class=

" title=":-D" /> <img class=

" title=":-D" />

victor676

I don't have 2FA on and never had and still face the issue,

ikjadoon

"David206" wrote:
I never turned on Two-Factor Authentication. Too many reports of poor security. Does that mean that my autologout of LP is caused by something else?

Oh, damn. I hope it's all the same. How horrible if all our reports are caused by separate bugs..

LP hasn't replied back with what the issue was. But, a pet theory on how we both might have the same bug even though I had 2FA and you didn't: 2FA is activated both by users and by LastPass on their servers. Somehow, LP can activate 2FA on their servers if even you don't have it enabled--sounds like a horrible kind of bug/security issue. They asked me to disable 2FA user-side: I did, deactivating the only 2FA I use (Google Authenticator). Then I gave them the go-ahead to disable their server-side 2FA..but instead of one server-side deactivation (to match my one user-side deactivation), I actually got three server-side deactivations: Google Authenticator (just deactivated), LastPass Authenticator (deactivated a long time ago), and YubiKey (which I have never used).

https://i.imgur.com/iV8ciXp.png

Maybe they have some rogue server-side 2FA activations going on, i.e., my LastPass session kept waiting for the YubiKey (which I don't have) to be plugged into a USB port when it launched Firefox. Obviously, no YubiKey, so it refused to keep my session logged in?

Only a pet theory. I've asked LastPass to clarify just what went wrong and when they'll put out a fix for everyone. I'll ask them, too, about why there were other server-side activations when I never had them in the first place; maybe this has happened to other non-2FA accounts?

EDIT: this is what an 'administrative deactivation" looks like:

https://i.imgur.com/KtLk9dZ.png

David206

I never turned on Two-Factor Authentication. Too many reports of poor security. Does that mean that my autologout of LP is caused by something else?

ikjadoon

Huge news! The 2FA deactivation on both ends + reactivation on both ends seems to have done the trick. I've now been able to install the binary component and LastPass has not logged me out of Firefox for at least 10+ restart attempts.

I will see how it fared on my laptop: will I need to re-do all the steps OR was it purely a LastPass server reset that was required and now all my accounts should remain logged into Firefox?

I will keep everyone updated and have requested how they plan to implement this fix or if users will need to all separately contact LastPass customer service to reset 2FA on LP's servers.

ikjadoon

"victor676" wrote:
This is the reply I got:
"Our team was able to replicate this issue on our end, so a report was submitted to our devs and an investigation into the matter is at hand. You may keep track of our timely extension updates here https://lastpass.com/upgrade.php?fromwe ... asenotes=1. The dev team has not shared an ETA for a fix. Our sincerest apologies for any inconvenience this may have caused. "

Thank you for the update, victor. I hope it gets fixed ASAP; it's such a frustrating bug. Hopefully, that bug fix kills this issue for the time being.

On my ticket this afternoon, we've moved through a few more steps after they looked at my latest logs: after removing 2FA from my LastPass account (user-side, in the LP Options), deactivating 2FA from LastPass administratively (server-side; they did this for me), wiping Firefox's cache and cookies, uninstalling and reinstalling the browser extension, then re-activating 2FA server side, and then re-activating 2FA user side, and then finally also uninstalling the binary component, LastPass has been now continually logged in for about 15 restarts of Firefox. We tried most of these steps independently without any luck whatsoever, but doing them all together, somehow, it's clicked.

The next step is attempting to make the binary component work with 2FA, what seems like the deadly combo?

Are you all using 2FA and the binary component? The binary allows you to copy-paste passwords with a single click; you can check whether you installed it (via the "Lastpass Universall Installer") by clicking the LP extension icon -> More Options -> About LastPass.

https://i.imgur.com/jC7CK4z.png

Uninstalling it alone did nothing for me, though. I hope they can push out that bugfix ASAP so nobody has to suffer through the ~30-minute ordeal of removing and re-adding everything back. And, by Moses, this fix is hopefully permanent and won't re-appear like it does w/ new Firefox profiles in 4-6 weeks.

victor676

This is the reply I got:
"Our team was able to replicate this issue on our end, so a report was submitted to our devs and an investigation into the matter is at hand. You may keep track of our timely extension updates here https://lastpass.com/upgrade.php?fromwe ... asenotes=1. The dev team has not shared an ETA for a fix. Our sincerest apologies for any inconvenience this may have caused. "

ikjadoon

"David206" wrote:
Maybe, and this is just a guess, mind you, maybe when LogMeIn purchased LastPass they fired all the engineers who had been working on it. Maybe, just maybe, there is just one engineer working on LastPass, and he or she is a LogMeIn employee who knows some c and HTML but doesn't really want to learn about the internals of LastPass (they are probably pretty boring and messy). Think about it. This is the perfect explanation for why they are ALWAYS (rest assured) doing their VERY best to resolve this issue in the SOONEST possible time.

I laughed heartily, especially at that last line. Thank you for the humor, David.

I sincerely believe LP is coasting on old momentum from the early 2010s. There is no way LastPass has been sufficiently refactored to any level of quality relevant in the year 2018 (and that isn't even saying much).

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