Technician Window on Startup

Greetings,

I've recently encountered a strange issue using Rescue to support systems at a client location.

First, let it be known that Rescue is NOT installed on this particular system. Connection was first, and since, established using a PIN in combination with the www.logmein123.com website.

The problem I'm running into is on the client side, the chat window to the technician console runs on startup. We need this to not happen because the systems are setup to boot into custom training software or startup. Below is a list of steps I've taken up to the time of this post.

Rebooted
Verified Rescue isn't set to run on startup.
Verified Rescue isn't listed under All Programs.
Verified Rescue isn't listed under Add/Remove programs.
Verified Rescue isn't running as a service.
Attempted to start a new session using a PIN, connection attempts keep failing when attempting this method.

Currently, once our client is available I'd like to check under Programs to make sure it isn't listed in there.

I'm also sending our client a link to install our Calling Card in an attempt to install then uninstall in hopes it will prevent the issue from continuing.

If anyone can offer any addition info/support it would be greatly appreciated. Thanks in advance for all assistance.

FLeigh

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Comments

resmitty

Give me some guidance on exporting regedit to a file. The default is a .reg file, which doesn't appear to be searchable. This can me changed to .txt. When double clicking on the exported .reg file, it asks "are you sure you want to save this to the registry?" This sounds very dangeroud to me...?????

Roy

resmitty

I opened regedit, but couldn't see how to save it to a file and search it, but then see that you said "export" if to a file then search it. I did spend the time needed to manually look for logmeinrescue and deleted the folder. Think that has sotpped the Technician Window showing prior session history from opening every time I started computer. This window was using most CPU capacity and bogging down startup to a crawl. Hopefully this thas solved the problem, at leasgt I didn't get the Tech Window on 1 startup.

Thanks,

Roy

legatodnl

go into regedit.

export it to a file.

do a search for 'rescue'. delete anything that looks related to logmeinrescue

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