Attendee can't Join webinar

I downloaded the client software for an attendee, but they were unable to join a webinar that was being hosted on the GoToWebinar platform. This is within a secondary school that uses content filtering, however, the IT manager has informed me that the domain that GoTo Webinar uses is not being blocked.

I have carried out a test session as shown below, and I get a nice big green tick, but when teachers click on "join meeting" they are unable to join.

Please can someone offer some advice as to whether this is due to the content filtering or the Local Authority Firewall?

Thank you!

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Accepted answers

AshC

Yes, that's typically the response when you are unable to return a response from the GoTo servers. This could be caused by a network block, malicious software problem, or local firewall setting.

All comments

AshC

Yes, that's typically the response when you are unable to return a response from the GoTo servers. This could be caused by a network block, malicious software problem, or local firewall setting.

Confused71

Hi AshC,

Thank you for replying to my post. I could install the desktop software without any issues, but even after logging in with an admin account, the error attached occurs when I run the desktop software. The website domain is not blocked and I am most definitely connected to the Internet...! I wonder if an external firewall is blocking GoToWebinar from working?

Has anyone else seen this error and if so what was the fix for you?

Thanks

AshC

Hi ,

If you were able to install the desktop software successfully, and the GoTo Launcher is able to start the join process, then that is a good sign they have certain permissions needed for the full experience. In some cases however, a firewall may be taking action in the background without notifying the end user.

My first suggestion would be try joining in an alternate web browser like IE, Chrome, Safari, or Firefox. They can do this by pasting the join link sent by GoToWebinar via email into the address bar of the alternate.