Logmein takes up 4GB of ram and lots of cpu

Hello - we have a Dell Precision workstation we support and Logmein is taking up 4GB of ram and pegging the cpu to 100% sometimes. We've tried reinstalling Logmein and updating video drivers to no avail. I can't find much online about this type of issue. Anyone else run into this and have any suggestions?

Here's an event log detailing the memory usage.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: LogMeIn.exe (12188) consumed 40939626496 bytes,

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Accepted answers

Robertrr

FYI, Support had be disable the LogMeIn AV Management feature, and so far I have not seen the issue for 24 hours. Not claiming victory yet but I thought I'd pass it on. Add the below entry in the Registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\AVManagement]
"Disabled"=dword:00000001

Robert

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jjones-tcp

Thanks AshC. We tried the latest Dell video driver for the OEM card and are having the same issue. Thanks for the suggestions. We'll call in.

AshC

If Dell has no driver updates available on their website, then you may want to call into Customer Support when you have access to the problem machine, in order to collect log files and compare those with Windows events.

jjones-tcp

Windows 10 Pro. The monitor is a Dell U3417W and resolution is 3440x1440.

thank you

AshC

@jjones-tcp What operating system is this currently affecting?

Can you say what the display settings are there?