Getting logged out of technician console

I have support technicians who are reporting that the LogMeIn Technician Console is logging them out if they are idle for more than a few minutes. When the log back into LogMeinRescue.com all of their sessions are still there and they can reconnect.

Each support tech has a unique login. I don't see anywhere in the Admin Console where there is a timeout for the technician console, just for sessions. Additionally, this is not happening for all users, just some of them. I have had it happen to me once a couple weeks ago but I have had four technicians (out of 25) report the problem today.

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Comments

SDLMR

With the new release for Firefox 3.6 I have to Accept third-party cookies or my sessions end and the console closes almost immediately after launch. If you are having time-out issues, experiment with this setting in Firefox under Tools>Options>Privacy.

MBooher

Our technicians are again being logged out of Rescue. This happened to us right after the last upgrade and then stopped. We have noticed it again during this week. We haven't changed anything I know of or done any kind of upgrade.

Michele Booher

SKeough

Please reply if anyone is still running into this problem

comprob

Me too...it's infuriating. This product used to work extremely well. There is a major problem with this new release, and I can't just go back and reload the older version. This is really making me look bad in front of my customers. I really rely on this product, and now it's all screwed up. As you can tell, this is bad. Bad! Bad!

smgordon

I am experiencing the same problem - only today. Coincidentally, today Logmein downloaded the newest version to my computer.

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