LogMeIn Anti-virus update process is unsuccessful

Hi,

Since January 15th, the update process for the LogMeIn Anti-virus is unsuccessful.

The only message displayed is "Error -1011" without any additional information about this error.

The late update process to be completed successfully brings the product in version 6.6.21.304 and the engines in version 7.87237 (11898319).

Are other users having the same problem?

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Comments

AD2

Wow that is simply not acceptable for a resolution. I cant believe that . Thanks for the info. I cant imaging having to reimage all of our workstations. There could be some issues with windows updates. For example, we have been having issues installing printers ever since the Print Nightmare event.

AD2

LogMeIn support is useless. They waited a week to tell me they don't know what the issue is. I just reinstalled windows and am going to try again. Seemed to fix the issue with another problem PC. Most likely some type of system file missing, etc.

ArcAtlantic

We are getting the same error message. I tried to email support on this with no answer from them.

Protected by older version of antivirus software. Automatic update pending

Error message:LogMeIn AV update failed, error code: -100

Need help?help.logmein.com

AD2

YES

This just started happening to us. Im not sure exactly when, but I am just noticing this now. We have about 100 workstations that are logging this error. Eventually, they will update.

AshC

That's very odd behavior that I haven't heard from other users lately (error 1011). Please let us know if this should continue and we may want to gather some LMI AV log files from the affected machines in order to collaborate the failure with local Windows events.

Xav_prl

Hi @AshC

This was happening with the whole group of our workstations.

We encountered troubleshooting (error 1011) from january 15th to january 18th. Then everything is back to normal. And again problems from January 23 to January 25 with the same error code. And now all is back to normal again...

AshC

Hi @Xav_prl

Is this happening with all your workstations or just one?

Have you done any troubleshooting within the Windows OS yet?

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