Unwanted popup chat window

I've used the example HTML for 'self-hosted Instant Chat' in the Administration Center. Our website is a DotNetNuke website and this HTML needs to be inside an iFrame (well that is how I got it working). Clicking the button displays the Chat control both within the existing iFrame and in a popup window.

Can we stop the popup window? To see it happen, click 'Request Live Chat' on our website page:

http://www.2icsoftware.com/Support/LiveSupport/tabid/146/Default.aspx

There is no popup window when using the original 'form' HTML and invoking the chat control from the Administration Center settings. However we prefer separate buttons for chat and remote control. This allows the remote control session to have the original separate chat window that is not embedded in a web page. When it is embedded it does not flash in the Windows task bar for new messages and the session is more likely to be cut off by refreshing the web page or navigating away from it.

Back to my original question, hopefully there is a simple solution. Don't expect I've tried it already because I'm an amateur when it comes to HTML and websites in general.

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Rob H

Thanks to Gergely G of the LogMeIn Development Team for this answer:

LogMeIn Rescue currently does not support the execution of Instant Chat in an iframe or frame.

Details can be found here:

https://beta.logmeinrescue.com/Common/Pdfs/Rescue_FeatureGuide_InstantChat.pdf under “Customization Details for Developers” paragraph

Peejay

Pinging this post... i'm having a similar problem. i'm developing a site in .net, i'm opening the chat in a popup window using jquery via iframe. Same as the original poster, problem is when you click chat button to start the chat. the LMI chat interface opens up in the nice popup window, problem is it opens a new window with the same LMI chat interface. In the end i have two popup window, one is with the JQuery and the other is one with a normal looking window.

any idea how to remove the adtl window?

CMT Paul

Same problem here, like the ability to embed the instant chat and host it ourselves, but my problem is when the download link appears and the client runs the download yet another window appears which is the default instant chat window and the not the hosted version.

Any solutions on this yet?

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