Hi,
Can we upgrade our G2A v4 Unattended Access Agents to G2A v5? I've set them to regular updates but they have not upgraded past G2A v4.8.
Kind regards,
Hugo.
I'm afraid there isn't currently a process to upgrade the v4 to v5 unattended machines automatically.
@Chad Johnson1 I'm afraid there isn't currently a way to update to V5 from V4, though we are considering this development in the future. I double checked, and the only way would be to install V5 separately.
No it's set to "Regular Updates", there is no way to select a version # per say.
At least with V5
@Chad Johnson1 Did your account happen to set the G2A build number manually?
Ref: https://support.logmeininc.com/gotoassist-remote-support/help/set-product-defaults-in-admin-settings-g2ars500002
Hi Glen,
Will the 4.8 agents ever be automatically updated to 5.6.xxxxxx?
We are loosing connections to many 4.XXX version agents and they don't seem to be upgrading either.
Why is there no path, is V5 in Beta?
Thanks for replying, do you now if it will be planned in future?
Just need to work out if I should deploy the new agent through Group Policy now or wait until they upgrade in the future
That's fine, I want to know if the Agents running v4 will upgrade to v5
@HugoExceptOnFir Any unattended machine set up in GoToAssist v4 will be viewable and actionable in GoToAssist v5. However, unattended machines set up in GoToAssist v5 are not viewable in GoToAssist v4.
