Registration notification mail

Previously I would get an email notification when somebody registers for my webinars. Now I am not receiving the notification emails anymore. I tried toggling the setting from 'no notification mail' to 'send notification mail' a couple of times. But doesn't seem to do the trick.

Anybody else having the same issue or knows how to solve it? Don't feel like checking registrations every 10 minutes.

Edit: I've also tried registering for a past webinar (with after session video) that did have notification emails enabled back then, but there I'm also not receiving the notification mails anymore.

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Accepted answers

AshC

@StijnBerkmortel We just checked again, and found your email address was returning to sender all of GoToWebinar's communication attempts. If your IT department has confirmed there's no internal block there, you may try sending another email now to confirm the delivery success.

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KateG

Hi @Kim2

Nice to see you.

When you receive the confirmation email, you can click on the “View Registrant Details” link. This will take you to a page with more comprehensive information about the registrant. If you used the default registration form, you’ll see their email address. If you customized your registration questions, you’ll also be able to view the responses to those questions.

Let me know if you have any other questions, or if you need guidance.

Kim2

I receive a notification when someone registers, but is there a way to add what information gets sent in the notification email to me? Currently I only get a name, and that is not helpful.

StijnBerkmortel

I now indeed receive the e-mails again. Thanks!

Is there a possibility to explain what fixed the problem on your side via a DM? Gave it a reason why all communications returned to sender?

AshC

StijnBerkmortel

@AshC in the meantime I did have contact with our IT department and they notified me that the notification e-mails are not being blocked by our mail server. As a matter of fact, my colleagues do (and did) receive e-mails of GoToWebinar with a confirmation of their registration.

So it seems that mails are just not being sent from GTW to my e-mail address.

StijnBerkmortel

@AshC Also have submitted this ticket internally here, so I'm waiting for some feedback from them. Let's hope that's the case! When I've an update I'll make sure to check it here with you.

AshC

@StijnBerkmortel It sounds like you've done some good troubleshooting already. In your case it sounds like the emails are being filtered by your provider or spam settings. Can you check for all communications from "customercare@logmein.com" ?