Hi,
Update 7/9/21:
We have updated the messaging displayed when a Login verification email is sent or the Master Password was mistyped:
For your security:
1. Check your inbox to verify it's you.
2. No email from LastPass? Review your login info and try again.
If you are trying to log in to LastPass and see this error message this means that either:
- You've entered the incorrect username or master password (and no verification email was sent)
or
- You entered the correct master password and now need to verify this login attempt via an email message sent to your LastPass Account email or security email, if you have one set for your LastPass account.
There are a number of reasons why your IP or device might not be recognized even if you have used it before, especially if you are signing in directly through the browser and not a LastPass extension or App. So before you try account recovery or anything else, please check your email (if you set up a security email you will need to check that).
(edited 5/20/21)
We are always working to ensure top security for our users. To combat recent unusual activity targeting our customers, we added an additional security system to further detect and flag suspicious bot activity and verify a LastPass user’s identity. Following feedback from our users, we have since resolved the login issues reported. As always, delivering a secure, reliable service for our users remains our top priority.
Currently, verification by email is the only option for this particular situation.
- If you happen to change IP addresses often try to use our Apps (browser extension or desktop), instead of signing in through the browser. Once verified they are more likely to be recognized by our system which will reduce how often you need to verify your identity.
- You can set up a Security Email on your account separate from your main email address. Verification emails etc will be sent to it instead which can make it easier to receive them. If you do this you need to make sure the Security email remains valid and one that you can access.
- You can disable the email verification for your account in Account Settings > Advanced Settings. You should only do this after you have enabled Multifactor Authentication on your account and linked it to a App like LastPass Authenticator.
We may add another authentication option besides email in the future.
Please Note: If you do not have access to your email account and there is no way to recover access to your email account through your email provider, you will need to open a support ticket, and please make sure to include an alternate email address that you can be reached at (create one if necessary).
