Upgrade issue

My colleague recently called and upgraded our account to Plus plan to accommodate delegates which exceed our current plan. We can now receive up to 1000 delegates. The Webinar takes place on Thursday.

However, the GoToWebinar contact told my colleague that there are now 'steps that you need to do now to create a "new" event and move registrants.' Can this be correct?

This concerns me. I would be most grateful for a response as our webinar starts in just a couple of days. Thanks for your help!

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Comments

Chris Droessler

Yes, it shows that you can have up to 10,000 people register for the webinar, which means that you can have up to 1,000 Participants in this webinar.

Rach1

Hi there

Thank you - I believe this is the case - here?
Thanks for your help! It's appreciated.

Rach1

Thank you for your quick response - where on the dashboard do I check this please? I am unable to see this feature. Thanks!

Chris Droessler

In the GoToWebinar dashboard for that webinar (gotowebinar.com), go into the Registration section and see if you can raise the registration limit. If you have an account that allows you to have 1,000 Participants in a webinar, you should be able to raise the Registration Limit to 10,000.

You should not have to move Registrants to a new webinar in order to access your new limit.

markusedit

Please check on your G2W dashboard if you can increase the registation limit. I you can I don't hva to creat a new event. and migrate the registrants

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