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I can't access LastPass Free account due to non-active email address

Dear members and support staff,

Kindly help me out with this since I will lose my job and client details if I can't access my Lastpass account. Here's what happened.

The LastPass app is already installed on my Windows 10 PC and I used to access it regularly. To my surprise, today when I tried logging in, it initially first logged in to the dashboard successfully for a microsecond and then logged me out instantly with this message -

Try again or Look for an email from LastPass to verify it's you.

I never faced such an issue with LastPass before as I type my master password and it takes me to the dashboard without giving any fuss.

And then I realize the email I used with Lastpass is no longer valid since I abandoned the email long ago. It was an old one with I no longer use and I can't access it anymore. I agree that I should have changed it within Lastpass before discarding the same, but you know how techy laymen like us do these kinds of silly mistakes every time.

I need your help badly guys, if I can't access my LastPass - I'll be left with my sensitive information, and will cost me my job, clients, money, and what not! I just don't want to think about it!

Here are some points that I want to reiterate

1. Lastpass app is already installed on my Windows 10 laptop, hence this is supposed to be a trusted device. I am not trying to access LastPass from a new device that I haven't used before.
2. I have my master password
3. I can't access the email associated with LastPass

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Comments

akhilwp9981

Hello, it has been 10 days since our last communication and I am yet to receive any sort of message from the support staff regarding the ticket you told me you created. Can you please check? It will be highly appreciated. Thanks a lot.

RachelO

Hi @akhilwp9981,

If you do not have access to your email account and there is no way to recover access to your email account through your email provider, you will need to open a support ticket to have them assist further, and please make sure to include an alternate email address that you can be reached at (create one if necessary.) To create a ticket please scroll down and click Contact Support at the bottom center of this page so that the support team can further assist: https://support.logmeininc.com/lastpass/help/why-am-i-nbsp-seeing-a-message-error-nbsp-please-verify-your-email-in-lastpass or if you are a LastPass Free user we will need to create a ticket on your behalf, if you are a free user please send me a Private Message with your LastPass account email as well as an alternate email where the support team can reach you at.

akhilwp9981

Hello @RachelO
Thanks a lot for replying. The problem my email is no longer active, it has been discarded long back and is not recoverable by any means. Yes, it was my mistake to not notice that the same email is also associated with my LastPass account and I should have changed it.
So, in this case, how can I get access to my LastPass app with my master password (which I remember and saved) only?
And no, I never before enabled the offline vault option.
Please suggest.

RachelO

Hi @akhilwp9981,

If you're not able to log in to your email to verify this login, please go through the password recovery process for your email provider to regain access to your email and then verify your LastPass login. You could also try accessing your Vault in offline mode, if that was previously enabled. To do this, first disconnect all network/internet connections on your device/computer then try logging in to LastPass and you may be able to access a cached version of your Vault to retrieve your email password.

akhilwp9981

@GlennD @AshC Kindly check the matter.

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