Can't Print Remote

Hello - I am having this issue on 2 different computers in reverse.

The printer is installed on the client computer and works perfectly. Log me in shows the printer available and set to default. But when you print to it, it does not print and locks up the printer for other computers at the host location.

I have cleared the spoolers on both host and client. I have re-installed the print driver thru log me in. I have uninstalled log me in and reinstalled.

I have escalated to Tier 2 support but they are working on it, but I am wondering if anyone has run into this before. I am now having this issue on a 2nd computer that is in the opposite place of the 1st computer.

Any ideas? These computers are running Win 7.

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Chelseytx

Yes - as I said it been escalated... I'm hoping to get some more answers from the community of users while y'all are still working on it. Maybe someone has ran into this and can help. 🙂

AshC

@Chelseytx It appears that your case is actively being investigated. After we examine the necessary log files from your PC, please allow time for a conclusion to be made. While the wireless aspect of your printer may complicate things, we should be able to get some answers soon.

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