Cloud Recording Issue

We too are having an issue loading a recording in the cloud from a webinar that ended at 2:30 ET today. Have another webinar at 6 PM ET. We're still able to convert recordings on our desktop as a backup but these won't have web can in the recording unfortunately.

Thanks for working to resolve this issue

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AshC

[Update] We identified a cloud recording server problem that prevented some recordings from playback. This issue is now fully resolved.

If you still have not seen the data return you can call Customer Support to request a case escalation for review.

Michael5943

Is there a way to speed things up or have an overview of when it will be available for download?

AshC

@Clementine We are working to restore the data misplaced during the recent server disruption (AWS), and hope to have this completed within 48 hours. If you cannot wait that long, you may call directly into Support for a case escalation request.

Ken4

My recordings converted over just fine. Thanks for fixing this so quickly

Clementine

Hello,

We held a webinar more than 12hours ago but it looks like our recording is still processing in the video library. Is there a way to speed things up or have an overview of when it will be available for download?

This is the first time this happens, it's usually available fairly quickly.

Thank you,

Clementine

AshC

@Ken4 You may be affected by a server disruption that occurred recently. You can stay up to date on all GoTo service status' through this site any time: https://status.gotomeeting.com/

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