There is no option to block a technician to change his status ?

intentionally my employees change the status to away
What can I do to stop this?
when my employees are away, my customers cannot get help

Find more posts tagged with

Comments

c3informatica

Ainda sem solução

tatianearaujo

I would like to reinforce the suggestion to include an option that allows the administrator to block the technician from making changes to his status because: When the status is changed to absent the technician does not receive calls which causes customers to be unattended and frustrated. Our client @c3informatica has been with Logmein for 8 years and this suggestion would positively impact their work. Could you help us? (Tatiane Araujo - Loupen Teconologia)

AshC

@c3informatica I'm sorry, that permission is not currently an Administrator setting that you can change.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!